Privacy policy

Last updated: April 11, 2026
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This Privacy Policy applies to www.santascollection.com (the “Site”), operated by Las Santas Hotels Costa Blanca SL, with registered address at Avenida Perfecto Palacio de la Fuente, 6, 03003 Alicante, Spain.
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This Policy explains how we collect, use, disclose, and protect personal data in connection with the Site, hotel bookings, contact requests, and related communications.
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1. Data Controller
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Controller: Las Santas Hotels Costa Blanca SL
‍Registered address: Avenida Perfecto Palacio de la Fuente, 6, 03003 Alicante, Spain
‍Email: contact@santascollection.com

2. Personal Data We Collect
We may collect and process the following categories of personal data:identification and contact data, such as name, surname, email address, phone number, postal address, nationality, and booking details;reservation and stay-related information, such as arrival and departure dates, room type, number of guests, special requests, and booking references;payment-related information, where applicable, through our payment or booking providers;communications data, including messages sent through contact forms, email, or other customer service channels;commercial preference data, such as newsletter subscription choices;technical and usage data relating to the Site, such as IP address, browser type, device information, and interaction data, subject to applicable law and any consent requirements.

3. How We Collect Your Data
We collect personal data:directly from you when you fill in forms, contact us, subscribe to communications, or make a reservation;during the booking process through our booking engine provider, such as Mews Systems, or other providers acting on our behalf or independently as applicable;automatically through the Site’s technical systems and analytics tools, where permitted by law.

4. Purposes of Processing
We process personal data for the following purposes:to manage and respond to contact requests and enquiries;to manage reservations, pre-arrival communications, stays, post-stay follow-up, and related customer service;to send transactional communications relating to bookings;to manage newsletter subscriptions and, where permitted, send commercial communications;to comply with legal, accounting, tax, security, and regulatory obligations;to prevent fraud, misuse, unauthorized access, and threats to the Site or our services;to improve the Site, user experience, hotel services, and business operations;to handle claims, disputes, or incidents and to protect our legal position.

5. Legal Bases
Depending on the case, we process personal data on one or more of the following legal bases:the performance of a contract or pre-contractual steps at your request, for reservation management and related services;compliance with legal obligations applicable to us;your consent, where required, such as for certain marketing communications or certain measurement technologies;our legitimate interests, provided that such interests do not override your rights and freedoms, including for customer service, fraud prevention, security, internal administration, and service improvement.

6. Recipients and Processors
Your personal data may be disclosed, where necessary, to:booking engine and property management providers, including Mews Systems, where applicable;payment service providers and financial institutions;IT, hosting, maintenance, communications, marketing, and analytics service providers;professional advisers, auditors, insurers, and legal counsel;public authorities, courts, law enforcement bodies, or regulators where disclosure is required by law or necessary for the defence of legal claims.
Where third parties act on our behalf, they will process the data under appropriate contractual safeguards as required by applicable law.

7. International Data Transfers
Some of our service providers may process data outside the European Economic Area.
Where this occurs, we will adopt the safeguards required by applicable law, including, where appropriate, adequacy decisions or standard contractual clauses, together with any supplementary measures that may be necessary.

8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and, thereafter, for the periods required by applicable legal, tax, accounting, regulatory, or defence-of-claims obligations.
When retention is no longer necessary, data will be deleted or appropriately anonymized.

9. Mandatory or Optional Nature of the Data
Fields marked as mandatory in our forms are necessary to process your request, manage your booking, or provide the requested service.
If you do not provide the required data, we may be unable to respond properly, complete a reservation, or provide the corresponding service.
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10. Your Rights
You may exercise the following rights, subject to applicable law:right of access;right to rectification;right to erasure;right to restriction of processing;right to object;right to data portability, where applicable;right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your data protection rights have been infringed.
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11. How to Exercise Your Rights
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You may exercise your rights by contacting us at:
Email: contact@santascollection.com
‍Postal address: Avenida Perfecto Palacio de la Fuente, 6,
03003 Alicante, Spain
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Please indicate the right you wish to exercise and provide sufficient information to verify your identity and process your request.
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12. Commercial Communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about our hotels, offers, services, and news.
You may unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us directly.
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13. Minors
The Site is not intended for persons who are not legally able to provide valid consent or contract where required under applicable law.
If personal data concerning minors is processed in connection with a reservation or stay, such processing must be carried out by or under the responsibility of a parent, legal guardian, or other authorized adult, as applicable.
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14. Security Measures
We implement reasonable technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, taking into account the nature of the data, the context of processing, and the risks involved.
However, no system can guarantee absolute security.
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15. Third-Party Services
The Site may integrate or link to third-party services, such as booking engines, payment services, maps, embedded content, or analytics tools.
Those third parties may process personal data under their own privacy policies and terms. We recommend reviewing those policies before using such services.
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16. Cookies and Similar Technologies
The Site may use cookies or similar technologies for technical, functional, statistical, or analytical purposes.
Where required by law, such technologies will be subject to the appropriate consent or configuration mechanisms.
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17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.
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18. Contact
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If you have any questions about these Terms, please contact us at:
Las Santas Hotels Costa Blanca SL
‍Avenida Perfecto Palacio de la Fuente, 6
03003 Alicante, Spain
Email: contact@santascollection.com
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