Terms of Service

Last updated: April 11, 2026
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Welcome to www.santascollection.com (the “Site”), operated by Las Santas Hotels Costa Blanca SL, with registered address at Avenida Perfecto Palacio de la Fuente, 6, 03003 Alicante, Spain (“Las Santas”, “we”, “our”, or “us”).
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By accessing or using the Site, you agree to these Terms of Service. If you do not agree, please do not use the Site.
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1. Purpose of the Site
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The Site is provided for informational and booking-related purposes, including enabling users to learn about our hotels, view rooms and services, make reservations, subscribe to updates, and contact us.
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2. Eligibility and Proper Use
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You agree to use the Site lawfully, in good faith, and in compliance with these Terms. You must not:use the Site for unlawful, fraudulent, or misleading purposes;attempt to gain unauthorized access to the Site, its servers, or related systems;introduce viruses, malware, automated scraping tools, or other harmful technologies;interfere with or disrupt the operation, security, or availability of the Site;copy, reproduce, distribute, or exploit the Site or its contents except as permitted by law or with our prior written consent.
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We reserve the right to suspend or restrict access to the Site in the event of misuse, technical risk, or breach of these Terms.
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3. Hotel Reservations and Booking Process
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Reservations made through the Site may be processed through Mews Systems or another third-party booking provider designated by us.
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By making a reservation, you acknowledge and agree that:the booking process may be subject to the terms, conditions, and privacy practices of the relevant booking provider;room availability, rates, taxes, fees, offers, and descriptions may change at any time before a booking is confirmed;a reservation is not final until the booking process has been completed and a confirmation has been issued;special conditions may apply depending on the selected rate, room type, occupancy, board basis, offer, or package.
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You are responsible for reviewing all booking details carefully before confirming a reservation.
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4. Prices, Availability, and Errors
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We make reasonable efforts to ensure that information on the Site is accurate and up to date. However, the Site may contain typographical errors, inaccuracies, omissions, or outdated information, including regarding pricing, availability, descriptions, images, amenities, or local taxes.
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To the fullest extent permitted by law, we reserve the right to correct any error, inaccuracy, or omission and to update or modify information at any time without prior notice.
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Nothing on the Site shall be interpreted as a binding offer unless and until a reservation has been duly confirmed.
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5. Cancellation, Modification, and No-Show
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Cancellation, modification, refund, prepayment, and no-show conditions vary depending on the reservation selected. The applicable conditions will be shown during the booking process and in the booking confirmation.
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In the event of conflict between these Terms and the specific booking conditions shown for a reservation, the specific booking conditions shall prevail for that reservation.
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6. User Information
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If you provide information through the Site, including through reservation forms, contact forms, or newsletter forms, you agree to provide accurate, current, and complete information.
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You are responsible for ensuring that any information submitted by you does not infringe the rights of any third party and does not contain unlawful, offensive, or misleading material.
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7. Privacy and Data Protection
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The processing of personal data collected through the Site is governed by our Privacy Policy, which forms a separate document and should be read together with these Terms.
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8. Cookies and Analytics
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The Site may use cookies or similar technologies for technical, analytical, measurement, and user experience purposes.
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9. Third-Party Websites and Services
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The Site may contain links to third-party websites or rely on third-party tools and services, including booking engines, payment services, maps, or analytics providers.
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We do not control and are not responsible for the availability, content, legality, accuracy, or privacy practices of third-party websites or services. Your use of such services is at your own risk and subject to the terms of the relevant third party.
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10. Intellectual Property
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All content on the Site, including texts, photographs, images, videos, logos, trademarks, graphic elements, layout, design, and software elements, is owned by or licensed to Las Santas Hotels Costa Blanca SL and is protected by applicable intellectual property laws.
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Except where expressly permitted by law, no content from the Site may be copied, reproduced, republished, uploaded, posted, transmitted, adapted, distributed, or commercially exploited without our prior written authorization.
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11. Disclaimer of Warranties
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The Site is provided on an “as is” and “as available” basis.
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To the fullest extent permitted by applicable law, we do not guarantee that:the Site will always be available, uninterrupted, secure, or error-free;the content of the Site will always be complete, accurate, or current;the Site will be free from viruses or other harmful elements.
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Nothing in these Terms excludes any legal rights that cannot be excluded under applicable consumer law.
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12. Limitation of Liability
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To the fullest extent permitted by law, Las Santas Hotels Costa Blanca SL shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or for any loss of profits, revenue, business, data, goodwill, or opportunity, arising from or related to:access to, use of, or inability to use the Site;booking interruptions or technical failures caused by third-party systems;inaccuracies, omissions, or temporary unavailability of the Site;unauthorized access to or alteration of transmissions or data.
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Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is prohibited by applicable law.
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13. Indemnity
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To the extent permitted by law, you agree to indemnify and hold harmless Las Santas Hotels Costa Blanca SL, its directors, officers, employees, agents, and service providers from and against claims, losses, liabilities, damages, and expenses arising from:your breach of these Terms;your misuse of the Site;your violation of applicable law or third-party rights.
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14. Changes to the Site or These Terms
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We may modify, suspend, or discontinue all or part of the Site at any time.
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We may also update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Site after the updated Terms are posted constitutes acceptance of the revised Terms.
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15. Governing Law and Jurisdiction
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These Terms shall be governed by and construed in accordance with the laws of Spain.
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If you are acting as a consumer, any mandatory rights granted to you under applicable consumer law shall remain unaffected.
Any dispute arising in connection with these Terms shall be submitted to the courts and tribunals determined under applicable law.
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16. Contact
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If you have any questions about these Terms, please contact us at:
Las Santas Hotels Costa Blanca SL
‍Avenida Perfecto Palacio de la Fuente, 6
03003 Alicante, Spain
Email: contact@santascollection.com
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